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Payment

What payment methods do you accept?

The Creative Store accepts payments via PayPal as well as MasterCard and Visa debit/credit cards.

We are continually evaluating new payment options so that you can enjoy a greater range of payment choices.

Are the prices inclusive of sales tax and customs/import charges?

Prices advertised on Creative Store are exclusive of sales tax. Add the products you are interested in purchasing to your Cart, and the sales tax will be displayed and included in your final order total.

Orders placed on the Creative Store are delivered from our hub in Hong Kong, and may liable for customs/import charges according to the regulations of the shipping destination and order amount. The amount collected from customs/import duties would be payable to the government.

Postage services:
If customs/import duties are applicable to your order, you will be liable for making payment upon receiving the order.

Courier services:
Customs/import duties, if applicable, will be displayed on the shipping page upon selection of your shipping method, and will be added to your order total. We strongly recommend the use of courier services as the Creative Store will be responsible for clearing the subsequent importation process and customs/import charges on your behalf, and you will not be liable for additional charges when the products reach your shipping destination.

What currency am I charged in?

Prices advertised on the Creative Store are in the following currencies:

CountriesCurrency
SingaporeSingapore Dollars (SGD $)
AustraliaAustralian Dollars (AUD $)
Hong KongHong Kong Dollars (HKD $)
IndonesiaDollar (USD $)
PhilippinesDollar (USD $)
ThailandDollar (USD $)
VietnamDollar (USD $)
MalaysiaDollar (USD $)
JapanJapanese Yen (JPY �)
United KingdomPound Sterling (GBP £)
Austria, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovak Republic, Slovenia, Sweden, SwitzerlandEuro (EUR €)
PolandPolish złoty (PLN zł)
United StatesDollar (USD $)
When will I be charged for my order?

We will hold the order amount in your debit/credit card. This amount will only be charged when your order has been shipped.

If you cancel your order before it is shipped, the transaction will be reversed through the payment mode which you had originally used. Please take note that your bank or card issuer may hold the order amount temporarily while this reversal is being processed. For further enquiries on this, contact your bank or card issuer.

Do you save my credit card details?

No, we do not. We partner with CyberSource (a Visa company) and PayPal to process all online payments. When you click on “Make Payment”, you will be routed through a secure connection to CyberSource/PayPal where you're required to enter your credit/debit card details. Upon completion of payment, you will then be routed back to the Creative Store website to complete the purchase.

We do not save any of your credit/debit card or bank details throughout the entire payment process.

We also use the latest SSL encryption technology, digital certificates and secure e-commerce servers and authentication tools to ensure your personal and order information are protected at all times.

My payment attempt results in a “Transaction Declined” error. What can I do?

All online payments are processed through our partners, CyberSource (a Visa company) and PayPal. They have a strict set of criteria in place to safeguard both customers and companies against fraudulent purchases.

When this message is displayed, your card has not been charged. You may click on the button “Try Again” while attempting the following recommendations to resolve the issue:


Card-related Issues:
  • Check that your credit/debit card has been activated and is still within its validity period.
  • Ensure that your credit/debit card details have been entered correctly.
  • Try again using another credit/debit card. We accept payments via PayPal, as well as MasterCard and Visa credit/debit cards.

If the above doesn't solve your issue, we recommend contacting your bank/card issuer to find out more from them. Banks and card issuers may block transactions if the order amount is higher than usual.


Other Issues:
  • All mandatory fields in your shipping/billing addresses need to be completed.
  • Each address line should not exceed 30 characters in length with the inclusion of spaces.
  • Telephone numbers should not exceed 15 characters in length.
  • Please ensure that you have entered a valid shipping address within the selected country of destination.
  • The billing address section is not restricted to a local address. You may use any address outside of the selected country of destination as long as it adheres to the guidelines in length and format stated above.

Still can't seem to place your order? Please contact us for assistance.