Our warranty policy commences from the order date and most products have a limited warranty period of 12 months. Please refer to the information provided in the product packaging for the exact warranty period applicable for your specific product.
For more technical support or troubleshooting information, visit our Creative Worldwide Support site.
Orders for Creative Outlier ONE, Creative Outlier ONE Plus, Creative Outlier Black, Creative Metallix, Creative Metallix Plus and Creative Stage Air are covered under the 14-day satisfaction guarantee, when purchased directly through the Creative Store. If you find that these products you've purchased direct from the Creative Store do not suit your needs, is defective, or is damaged in-transit, you have the option of returning it to us within 14 days of your order for a refund or an exchange.
Note: All other products are not covered under the 14-day satisfaction guarantee, and are not eligible for returns due to a change of mind.
Returning your product back to us for a refund:
If you would like to return the products for a refund, the following conditions must be met:
The refund amount will only include the price you paid for the returned product. We are unable to provide return mailing labels, nor are we able to provide refunds for shipping costs.
All return requests will require a Return Merchandise Authorisation (RMA) number prior to being returned. Returning a product without an RMA number may result in us not being able to identify your returned products, or may result in a longer processing lead time.
Please take the following steps to initiate your return process and obtain an RMA number:
Returning a working product:
Receiving your refund:
You should expect to receive your refund within 4 weeks after returning your product back to us. In many cases, you should receive your refund more quickly.
For all enquiries relating to your RMA request, please contact us for assistance.
We're committed to providing customers with products and services of the highest quality.
Orders placed with the Creative Store are not eligible for returns pertaining to a change of mind. If you find that there's a problem with your order (wrong or missing products), please contact us within 30 days of your order for a replacement.
Cancellation or returning of orders that have been processed or shipped may be approved on a case by case basis, based on our sole discretion. Authorised returns will incur a charge of USD $15 (or 5% of the order total, whichever that is higher).
We are also unable to provide refunds for products purchased from our retailers. Please contact them directly to enquire on your refund options.
You are advised to take a look at our existing troubleshooting guides to determine if the problem can be resolved without requiring a return.
All return requests will require a Return Merchandise Authorization (RMA) number prior to returning the product. Returning a product without an RMA number may result in us not being able to identify your returned products, or may result in a longer processing lead time.
Follow the steps below to start the return process and get the RMA number:
After contacting us, our Customer Service Team will guide you through the return process. While returning your product, please also take note of the following:
You can check the return progress by raising an enquiry with us. We will require your RMA number and email address in order to look up your RMA status.
You can request for a return postage refund for returns that are due to product defects. All other returns are not eligible for postage refunds.